What Our Customers Are Saying
Have an experience you would like to share with us? We welcome your feedback!
Random Act of Kindness
“Unexpected kindness is the most powerful, least costly, and most underrated agent of human change.” – Bob Kerrey
During one of our commercial installs, one of our foremen met an older resident who had never eaten In-and-Out burger. He treated her to lunch and it made her day! She sent Hardy this beautiful Thank You card expressing her gratitude.
Angie’s List
Hardy Window Company was one of three companies that provided me with a window replacement estimate. Casey Hardy was our sales representative and his quote was considerably less than the other two companies. From quote to job completion, it took less than one month. This company was professional, prompt, efficient, clean, and took great care to protect my home while they worked. They replaced 29 windows and it only took a day and a half. The first day the crew arrived by 7:45 a.m. and by 4:00 p.m., they had all of the new windows installed. On day two, they trimmed all of the windows, cleaned them, inspected them, and made sure I knew how to operate them.
I was very impressed with Hardy Window Company and would highly recommend this company to anyone interested in window replacement.
- Overall: A
- Price: A
- Quality: A
- Responsiveness: A
- Punctuality: A
- Professionalism: A
We went into the showroom first and met with Dirk. He was able to give us a showroom discount. He was very helpful through the whole process and patiently answered all our questions. We got great windows for a price another company wanted charge us $2500 more to install. The installers were clean and courteous.One of the windows was ordered improperly (not tempered) and the problem was fixed with no hassle, just a couple weeks wait for the new glass to come in. I love my new windows! We have been using the ac a lot less and feel it was a good purchase. I’d recommend them.
Sales staff (Robert) was helpful and answered all our questions. The showroom was great. The installers took off our security bars and replaced them on the same day as requested. Although there were expected issues with the install (it is an old house), the lead listened and resolved the problems- even getting extra help to finish in one day. The windows look great.
It took pretty much the whole day to do it but they did a great job. We were well pleased with them and would recommend them to anyone looking for quality windows.
My wife and I went to Hardy’s showroom where the selection of the products they carried was terrific. We met with one of Hardy’s sales reps who later came down to our residence to look at the scope of the work. The sales rep arrived on time and gave an estimate for the cost of the job broken down by labor and material. The sales rep made sure we had a written contract describing exactly what to expect from the crew.
The day of the installation the two crew members arrived as scheduled and the supervisor went over what they were planning on getting done. The removal and installation project went as planned without any issues. The crew did a professional job as far as the installation of the new windows were concerned and they left the job site “spotless,” after they finished for the day. All in all I would recommend this contractor to those seeking to replace their windows.
Really well. The crew was even early and did a great job. Respectful, polite, cleaned up everything. They came highly recommended from two friends and I saw why.
- Overall: A
- Price: A
- Quality: A
- Responsiveness: A
- Punctuality: A
- Professionalism: A
Yelp
They were very professional and knowledgeable. They did a fantastic job with my retrofit windows and the jam and casing is beautiful. They showed up when they said and got the job done fast. Also I did a lot a research with a lot of different companies and the hands down had the best price. I even had a good friend in the construction business and the beat his price significantly. Great company, great prices, and great work.
I was so impressed by the honesty and efficiency of Tony at Hardy Windows. I have a listing in San Clemente, and the huge picture window that looks out to the ocean has condensation blocking the view – terrible for the property value! I called Hardy to come measure and quote a replacement.
Tony was able to give me a quick quote via email, and then he offered to go out and re-check my measurements to ensure we were ordering the right size window.
I’m so glad he did, because when he went out there he found that the window was covered by warranty, and was even kind enough to give me the number to the manufacturer. He could have totally just replaced the window for a fee like I asked, but he was kind and honest enough to offer an even better solution saving my client hundreds of dollars 🙂
I sincerely appreciate the ethics Hardy showed here and I will be highly recommending them for all my Orange County window needs in the future 🙂
Hardy did all of our windows and sliding door. We received multiple bids when doing the project and chose Hardy after visiting their showroom, which was incredible. Their price was competitive but their service was even better and we were very pleased. I’ve referred them to a few friends already! Hardy will not do you wrong if you need any windows or doors done.
Look no further for professional windows services! We had all the windows done in our home. They finished the job quickly and cleaned up after themselves spotless. We couldn’t be happier. The Staff is very professional and courteous and did a wonderful job. We definitely recommend them to everyone that needs windows done in their homes.
I had a great experience with Hardy Windows. Jim was great! He helped us modernize our living room with the nicest windows.Everything he said was right on the money. The installation was awesome as well. Very clean and right on time. I would definetely use them in the future.
i started out skeptical of hardy windows because of the yelp reviews, but decided to go with them because of a coworker recommendation and after getting the quote from Haedon. Haedon was upfront with pricing unlike some of the other window quotes we received and the quality of windows is much better than home depot, Lowes, or milgard. hardy windows was also cheaper than most of these competitors for a much better product. install was quick, Freddy and his team did a great job, laid tarps everywhere, cleaned up after doing all of the work and didn’t steal anything (that i can tell 🙂 ). the only hiccup was that one of my windows was sized incorrectly so they had to come back 3 weeks later and do the replacement then. happy with the windows and service received.
We recently had 5 Milgard windows installed, including a large slider. Hayden Hardy was very responsive to my initial request for a quote and came out the same day. He reviewed everything multiple times because there were some special needs on some of the windows. We had a smooth time scheduling the installation, however there was a problem with scheduling on the day of the installation so they arrived quite a bit later than expected. They stayed late to ensure that the installation would be complete on that day. We had a couple of things that needed to be corrected after installation (a tear in a screen and some caulking that was pulling back). They sent someone out reasonably quickly to repair these. I am pleased with my new windows, they look great!
After reading some of the reviews, I was a little skeptical when I ordered my windows from Hardy. I can’t speak for the other reviews, but my experience with Hardy was great. The Salesman came to my house, was polite and knowledgeable, measured accurately, and quoted me a competitive price. When my order arrived, The order was correct, and the installers on time. They worked quickly and neatly, were experienced and got the job done. No complaints on my part. Good Job Hardy!
Other Reviews
Thank you for the job completed at my residence on May 10. I don’t even remember how I was referred to your company, but I am glad that I was. I would like to express my great satisfaction to the company, product, and employees. I was in the market to have my windows replaced through the entire house since the current setup included the old steel crank out style windows. These windows are from the late 1940’s and were far from efficient.
I had arranged for a total of twelve companies to provide estimates for complete window replacements. Some of the companies insisted on a “product presentation” that took too much of my time. This was of no interest to me. I wanted to know that I was getting quality work done for an affordable price. After my twelve faxed quotes were complete, I had six companies come to the house to take the measurements and give an official and more accurate quote.
As I had explained to Gary Prahl when he came to my house, I was looking for replacements, but price was a major factor. Any window would be better than the current. I explained that I was looking for a low budget job and did advise him that I was also simultaneously receiving multiple quotes for services. Gary never pressured me, which I preferred, and he met all of my needs. He sold me the basic windows, which were still considered “low e” windows by IWC. This was exactly what I was looking for.
Alfredo showed up on Monday May 9th for the installation with his crew. They were speedy, and careful not to make a complete mess in my house. They were all courteous and professional. Alfredo was quick to introduce himself to me and review what was to be done. I was kept updated with progress when necessary. Alfredo did have to return Tuesday with an additional worker to finish the detailing on the inside of the windows. I know that 23 windows is a big undertaking, but it was completed in a timely manner. Alfredo did a walk around with me after the installation was complete to assure my complete satisfaction. There was one window that broke in shipment. I was assured that it would be replaced within two weeks, but it was done two days later, exceeding my expectations, once again. Everything was adequately cleaned up at my home and left in appropriate condition.
I had other contractors show up at my house on Monday for other estimates on painting my house. All were greatly impressed by the window price as well as the quality of the installation. Both contractors demanded a business card for your company to provide quotes for them. I requested from Alfredo more cards to hand out upon request from friends. I have since been asked from four other potential customers. Sorry, maybe you’ll have to open up a new branch out in the Redlands area. I know that Anaheim is quite a drive for your crew, but I appreciate the great work and fantastic price for my windows.
My wife and I give our most sincere compliments to both Gary Prahl, and Alfredo along with his installation crew where appreciation is due. Thank you again.
First, I would like to say Thank You. Yes thank you for being a company that stands by the term “Service and Quality first” I interviewed at least 15 window and door companies before we decided to go with your company. What made us go with Hardy? I read an interesting article in a local magazine about Hardy Windows in September of 2005. The article spoke about how the owner of you company was totally committed to his employee’s and the customers you serve. This one statement alone made me pickup the phone and setup and appointment. By this time I had had it with window and door salesman. Every sales person who came to home made it more confusing then the last. That is until Gary Prahl from your team showed up. One of the things I love about Gary is he never tried to see me on any product. Gary just gave me good, clear, information on everything. No hard selling like the other companies. After reviewing all the information from all the companies it was undeniable that Hardy /windows were the best company for us when it came down to getting the best service, product and price. After completing the final negotiation and working out the final details for the work with Gary which included replacing 6 windows and 5 sliding glass doors and the front entry doors I told my wife this is the best feeling I’ve ever had setting up a job of this size for home repairs for us. Gary made it easy! Thank You Gary. Next were the great people in your office who would answer any questions we had before the install took place. If the folks in the office didn’t have the answer they pointed us to the right person. Next was the most important part for me, the “Install”. I made it very clear to Gary I needed the best installation team. Gary made sure we got them. I am sure all the crews are good. Just let me say Mr. Rosario Lozoya and his crew is the best hands down. The framing Mr. Lozoya did for the doors are beautiful. THANK YOU Rosario. The crew showed up on time easy day. Thank You. They made sure to cover everything inside the house and around any work area. Someone was always vacuuming and sweeping up the dust from the work being done inside and outside. On day two with the work coming to completion it was clear that my home didn’t look the same it was looking like a new home. All I can say is WOW. In a word all the work your staff did is beautiful. And Thank You Gary for making me look likes a with my wife. You’re the BEST!
We are writing to let you know that we love our new Certainteed Windows!
Your wonderful crew installed our new windows, front entry door, and sliding patio door and we are extremely pleased with your company, service, product, and employees.
Your salesman, came to our home and was very professional. He was on time and explained the product to us to our satisfaction. We really appreciated the fact that he was upfront, honest, and not pushy. We had several salesmen come out from different window companies and we were the most impressed Hardy Windows.
Your foreman and his installation team were absolutely great! They wee all very neat, courteous, and friendly. We have little dogs (Shih Tzu’s) and the whole crew was very understanding about working around them and not letting them out!
We had a couple of small problems that we noticed after the installation and Ferdinand, your troubleshooter, came out and took care of them. Ferdinand was very efficient and very knowledgeable.
I would definitely refer Hardy Window Company to all my friends, neighbors and relatives.
Recently your company installed a new sliding glass doors and windows at our new home and I am pleased to say that they are beautiful, and it was a pleasure having Hardy Window Company do this job for us. The professionalism and friendly nature of your employees, especially Gary Prahl was impressive.
Our positive impression of your company was initially shaped by Gary, who came out and provided us with an estimate. While your estimate was very competitive, what really sold us initially on your firm was Gary’s positive and willingness to work with our busy schedules to accommodate our needs. Also, I’d like to commend your installers they were very professional from the onset of the project to the very end. They called early on the installation day with an estimated time of arrival, showed up on time, and worked steadily until the job was finished. They were friendly and professional, which made us feel good about our decision to hire your company.
In closing, our experience with your firm was terrific from beginning to end, and we would be happy to recommend your company and employees to others in need of windows.
This thank you is long overdue, but I wanted to take the opportunity to extend my thank you for a job well done at our home a few months back. The whole process went extremely well. From the initial meeting with your professional and thorough sales rep., Gary, the installation of the windows, we were completely satisfied. Ferd and his 2 guys (I apologize for forgetting their names) did a fabulous job with the installation of our windows. They were efficient, quick, clean, friendly and respectful throughout the one-day process. Our quality windows are reasonably prices and the installation went incredibly well—we still can’t believe it only took a day to complete. I have recommended your company to a couple of my friends and will continue to do so in the future.
WOW! I wanted to let you know how happy we are with the job your company did for us.
Scott, you were awesome and always answered my questions and returned phone calls. I really appreciate your professionalism. The install crew did such a great job also. The windows and doors turned out far better than what I was expecting. They left the house clean each day and were top notch professionals.
I can’t recommend you and Hardy Windows enough. Please feel free to use me as a reference to any new prospective clients. I’d be more than happy to tell them how great a company Hardy Windows is.
Thank you again!
I just finished signing a contract with your company to have my windows and sliding glass doors replaced and am writing to express what an absolutely pleasant experience it was working with Scott Prahl. From our very first meeting to the final signing of the contract, I got the feeling that “the customer rules.” Scott’s professionalism and knowledge combined with his helpfulness and excellent pricing made my decision to go with Hardy and Certainteed extremely easy.
If your installers’ talents equal that of your sales staff and the Certainteed product performs as it claims, you will have a very satisfied customer —-one who, as a teacher, would grade Hardy with an A+++.
I am writing to you to let you know how pleased I am with my new windows and French Slider doors. Your staff has been profession and efficient from the beginning to the end. Your sales person, Scott, was on time and very pleasant and answered all my questions. After Scott gave me a quote I made a few changes the next day and he was most helpful with them as well. I visited your showroom on Saturday following Scott’s initial call. I wanted to see the doors and windows for myself rather than just the pictures in the catalog. Again, the young woman working that day was pleasant and helpful.
Of course, the main people are your installers. The three you sent over really knew what they were doing. In the 32 years I have lived in my house, I have never had any work done that there wasn’t some problem be it little or big. I always figured on something going wrong but to my surprise, everything went without a hitch. Your installers were on time and worked very hard throughout the day. Not only did they do a great job on my windows and doors but they left everything neat and tidy. They too were polite and very professional. You have a great staff and can be very proud of them. I will recommend your company to my friends and co-workers if and when they are in need of your services.
I would like to take a moment to Thank you for your services, professionalism and quality of service. We are very happy, and if need be will utilize your services in the future as well as refer your company to any friends and family members as well.
Thanks again!
They just finished installing the new windows in my apartment. My contact was largely with two young men called Sam and Julio. They were so polite, so professional, and so efficient, I felt I should pass that on to you.
